Welcome to our website. This is the site of The Sustainable Art Company which means The Sustainable Art Company and its subsidiaries. Use of this website is subject to the terms and conditions set out below and by using the website you show your agreement to such terms.

 Changes

The Sustainable Art Company reserves the right to change these terms and conditions at any time by posting changes on the website. It is your responsibility to review the website terms and conditions regularly to ensure you are aware of the latest terms and conditions. Your use of the website after a change has been posted will be deemed to signify your acceptance of the modified terms and conditions.

 Website User Conduct

 Users of this web site are prohibited from:

Disrupting or interfering with the security of the site or otherwise abusing any service provided on the site or linked websites.

Disrupting, interfering or abusing any other user’s enjoyment of the site.

Obtaining unauthorised access to any part of the site that is restricted from public access.

Links

 The website may contain links to other sites. Although utmost care is exercised in providing links to sites that share our high standards, The Sustainable Art Company shall not be responsible for the content, security, availability and privacy practices used by such linked sites. The linked pages are provided for the convenience of our website users only and do not constitute an approval of their services or practices. Links from other websites to our home page do not require prior permission from us but deep linking into any other page of our site should not be effected without prior permission from us.

 Indemnification by Users

 Users of The Sustainable Art Company website agree to indemnify, defend and hold the website operators, officers, directors, employees, agents and business partners harmless from any loss, liability, claim, demand, damage or expense asserted by any third party relating to a visitor’s use of this website or breach of these terms of use.

 Limitation of Liability

 The operators of The Sustainable Art Company’s website will not be liable to users or any third party for any damages however caused, whether direct, indirect, incidental or consequential relating to or arising out of a visitor’s use or misuse of this website.

 Data Protection Act Policy 

The Data Protection Act Policy of The Sustainable Art Company is incorporated by this reference into this website terms of use and describes the information collected when you visit this site and how such information is used.

 Information Collected

Users of our website can visit the site without revealing their identity or providing information about themselves. We collect information directly from users when they voluntarily submit their personal information to us. At certain parts of our website, we may provide the opportunity for users to register to join a mailing list or request information. When this sort of information is collected The Sustainable Art Company will provide the reason for collecting the information and how the information will be used. We reserve the right to add to this list of opportunities available to our users to interact with us. It is completely up to users to provide us with their personal information.

Use of Collected Information

Generally, visitors are informed of the use of their personal information at the time of collection. Normally, personal information provided or collected is used to respond to inquiries or to process requests. We may share visitors’ personal information with other companies that we have hired to provide services to us. Such companies are contractually bound to adhere to our Data Protection Act Policy and to use such personal information strictly for the performance of the particular services only.

Security of Collected Information

The Sustainable Art Company maintains strict physical, electronic and administrative safeguards to protect user’s personal information from unauthorised or inappropriate access. Employees, business partners and affiliates who misuse a user’s personal information are subject to legal or disciplinary actions.

User’s Access to Collected Information

Users of our website may review and update any personal information that is provided to us or collected through this web site and actually stored by us on written request to The Sustainable Art Company.

Copyright / Trade Mark Notices

The website operator, affiliates and business partners each reserve copyright in all content that they provide to the site, including but not limited to design, text, software, drawings, graphics and other files. No part of this website may be republished, reproduced, downloaded, displayed, distributed, posted transmitted or sold in any form or by any means in whole or in part without prior written permission of the copyright owner. Users of this website may not reproduce and reuse for any commercial purpose whatsoever any aspect of the website content. The rights owners, therefore, retain copyright in all page headers, button icons, collection material, custom graphics and all other types of graphics used on this site and these may not be copied or imitated without the rights owners’ permission. The trade marks, logos and service marks displayed on this site belong to the operators of this website and others who have contributed to the design of the site. The owners of the marks on this site retain exclusive rights in and to the marks. Nothing grants users the right to use, reproduce or display any of the marks without prior authorisation from The Sustainable Art Company.

Disclaimers

While The Sustainable Art Company has taken care in the preparation of the contents of this website, this website and the information contained in it are provided on an “as is” basis without any representation or endorsement being made and without any warranty of any kind, whether express or implied including but not limited to, any implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. To the extent permitted by law, all such terms and warranties are hereby excluded. In no event will The Sustainable Art Company be liable (whether in contract or tort (including negligence or breach of statutory duty) or otherwise) for any losses sustained and arising out of or in connection with use of this website including, without limitation, loss of profits, loss of data or loss of goodwill (directly or indirectly) nor any indirect, economic, consequential or special loss. The Sustainable Art Company does not represent that the information contained in this website is accurate, comprehensive, verified or complete, and shall accept no liability for the accuracy or completeness of the information contained in this website or for any reliance placed by any person on the information. The Sustainable Art Company does not warrant that the functions or materials accessible from or contained in this website will be uninterrupted or error free, that defects will be corrected or that this website or the server that makes it available are virus or bug free or represent the full functionality, accuracy, reliability of the material. The Sustainable Art Company is not responsible if you are unable to access or use the website.

Jurisdiction and Law

It is intended that the information contained in this website shall be used by British residents. The information and other materials contained in this website may not satisfy the laws of any other country and those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable. These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales. Disputes arising in relation to the same shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Warranty

All our products have a 2 year warranty from the date of purchase and are entitled to free repairs up to 6 years.

If there is a fault with the product, the supplier will launch an investigation to determine who is held responsible. The seller may request the buyer to send the item back to investigate. Until the responsible party is determined the return postage will be the buyers’ responsibility.

If the supplier concludes a third company or the buyer is responsible no free replacement or refund will be given.

Is the supplier concludes the issue is due to themselves, The Sustainable Art Company will determine the best course of action dependant on the individual scenario which will result in one of the following: the consumer is sent a replacement, the product is repaired and sent back to the consumer, the consumer is given a refund.

It is the buyers responsibility to inspect goods before signing for delivery, ensuring quality. It is also the buyers responsibility to inspect the goods at their property before installation or display. Inspection should cover colours, print quality, dimensions, perimeter or other finishing and LED light function (if applicable).  Any faulty items must be reported in writing within 14 days of receiving delivery.

The Sustainable Art Company is NOT liable for any goods that go missing in transit, we will always be able to supply proof of despatch from the factory/production. In the event of goods going missing during transit, the consumer will be eligible to either a product replacement or refund. 

Consumers have the right to cancel their order even if the goods are not faulty, if the consumer cancels their order within 14 days of reiving the product they will be refunded. Consumers will then have another 14 days to return the goods to The Sustainable Art Company at the address: The Baston, Burlings Lane, Knockholt, Sevenoaks TN14 7PE. Once the product has been returned the consumer will be refunded within a further 14 days. 

Due to the nature of working with upcycled materials, all pieces are unique and we make every effort to mitigate defects where possible.